This article describes how to troubleshoot content issues related to the Brand Channel.

 

Symptom:

 

 

 

 

Action:

 

1. Make sure the Ripple Maker is connected to the internet.

2. On the side menu, tap "Advanced":

 

 

Tap "Sync Content":

 

3. Go to Ripples website (https://my.drinkripples.com/ripples):

 *Under Devices tap "Ripple Maker":

 

 

 

*Make sure you choose the required location:

 

 

 

* Tap the edit icon (pencil) on the relevant channel:

 

-If the channel is empty, please add designs to it.

 

*Notice the calendar at the bottom of the screen, the red bar indicates when your designs will be displayed on the Ripple Maker, make sure it is up to date:

 

 

 

 

Tap the view icon (the eye) at the top right corner:

 

 

 

You can see what are the required designs for your Ripple Maker:

 

 

 

4. On the side menu, tap "Advanced":

*See the number of "Failed Images", then,  tap "Try again":

  

 

 

* On the side menu, tap "Advanced":

Tap"DELETE CONTENT" - it will delete all content and will start to re-download it:

 

 

 

 5. Tap the Overview() and close all open applications. 

6. Turn off and back on:

Press the power button until the white light turns off.

 

 

 

 

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.