This article describes how to troubleshoot content issues related to the main content channels.

 

Symptom:

4 Ripples channel won't sync

 

 

 

Action:

 

1. Make sure the Ripple Maker is connected to the internet.

2. On the side menu, tap "Advanced":

 

 

Tap "Sync Content":

 

 

3. Go to Ripples website (https://my.drinkripples.com/ripples):

 *Under Devices tap "Ripple Maker":

 

 

 

*Make sure you choose the required location:

 

 

*Make sure you're following Ripples Creative Content:

 

If not, please re-approve it.

 

 

3. On the side menu, tap "Advanced":

 

*See the number of "Failed Images", then,  tap "Try again":

 

 

  

* On the side menu, tap "Advanced":

Tap"DELETE CONTENT" - it will delete all content and will start to re-download it:

 

 

 4. Tap the Overview() and close all open applications.

 

5. Restart the Ripple Maker.

 

 

 

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.