This article describes how to troubleshoot a tray that goes few cms up and stops.

Symptom:

Action:

 1. Turn off and back on:

Press the power button until the white light turns off.

2. Block the sensors and make sure they're working or changing color (if the light is working permanently please contact Support immediately) :

* In addition- make sure the cable is plug:

*On AAAEK-XXXX:

 J6 Main Conn:

3. Tap "Refresh config":

4. Turn off and back on:

Press the power button until the white light turns off.

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.