This article describes how to troubleshoot a black screen.

Symptom:

Action:

 1. Make sure there is no physical damage.

If there is, please send a photo / short video to Support@Drinkripples.com.

2. Make sure the black cable is not loose, unplug it and plug it back again (pay attention! make sure all of the golden pins are covered).

Open the Ripple Maker:

Open the BACK door as well and make sure the black cable is connected and all of the golden pins are covered:

BK, AAACK, AAADK:

Uncovered golden pins on the top board:

Covered golden pins:

 on the motion board, make sure the PWR to display cable is connected

AAAEK and newer:

Make sure the LVDS (CBS00007) and PWR to display (CBS00006) cables are connected on the top board:

Make sure the PWR to display cable is connected on the mainboard. Also, make sure the Octopus is well seated.

3. Open the Ripple Maker:

Open the BACK door as well and make sure that the SOM card is in the correct position, not loose or falling out. 

If it is, please make sure to push it back in so it looks like the photo below:

4. Turn off and back on:

Press the power button until the white light turns off.

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.