This article describes how to troubleshoot thin stripes. 

Symptom:

  *Before you start, please make sure:

- The pod is not expired

- The pod is not damaged

- The pod is not dirty or clogged

- The black plastic part + metal part are in place

Action: 

1. Perform the pod-set up procedure.

2. Perform the advanced pod set up procedure.

3. Tap "Replace pod" and take the pod out.

• Move your finger on the golden pins- Make sure they're all pops out and clean: 

4. Insert the pod into hot water as shown at the photo below:

*Please pay attention:

• Do not touch the small golden plates with the water, in addition, make sure they're clean.
• Hold the pod in the hot water for 25 seconds.
• Before you insert the pod back into the Ripple Maker make sure it's dried (it is better to use a fibreless towel/napkin).
• Perform the pod-set up procedure again.

5. Replace the pod:

Tap "Replace Pod" and follow the steps:

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.