This article describes how to troubleshoot Wide White Stripes. 

Symptom:

 

  *Before you start, please make sure:

- The pod is not expired

- The pod is not damaged

 

- The pod is not dirty or clogged

- The black plastic part + metal part are in place

 

Action:

1. Perform the pod-set up procedure.

 

2. Perform the advanced pod set up procedure.

 

3. Tap "Replace pod" and take the pod out.

 

Move your finger on the golden pins- Make sure they're all pops out and clean:

 

 

 

4. Insert the pod into hot water as shown at the photo below:

 

*Please pay attention:

• Do not touch the small golden plates with the water, in addition, make sure they're clean.
• Hold the pod in the hot water for 25 seconds.
• Before you insert the pod back into the Ripple Maker make sure it's dried (it is better to use a fibreless towel/napkin).
• Perform the pod-set up procedure again.

 

 

 

 

 

5. Check if the encoder strip is clean and unbent

Clean and straight:

 

                

 

 

Dirty and bent:

 

 

            

         

 

 

If dirty, gently clean off any stains with a damp cloth. 

 

 

 

6. Replace the pod:

Tap "Replace Pod" and follow the steps: 

 

 

 

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.

 

Ripples Care Center Agent - Tap here.