This article is for agents and managers only, and it describes how to put the Encoder strip back in the encoder in case of error 7 combined with the robotic movements.

Symptoms:

Your Ripple Maker is moving in a robotic way / stop in the middle of the printing process:

Encoder issues. 

Actions:

1. Open the Ripple Maker as shown below, while it's OFF:

2. Remove the Octopus, as seen below, and put it back in.

3. Turn on the Ripple Maker and try to print - if you still see Error 7 please continue.

4. Tap "Replace Pod" and let the pod move forward:

5. Turn off the Ripple Maker and move the bridge to the right as seen in the next step.

6. Look behind the pod, as seen in the following picture, if the Encoder Strip is inside the Encoder:

7. If the Encoder Strip is not inside the Encoder, please move the pod mid-way between the doors, as seen in the photo below:

8. Slide the encoder strip back gently into the encoder. Watch the training video first:

https://drive.google.com/file/d/1ZfengVKJTiVr6ZAqq6DDvyyWPIaP_NR3/view?usp=sharing

9. Turn on the Ripple Maker and try to print again.

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.