This article will discuss how to troubleshoot when your Ripple is missing part of the print. 

Symptom:

 

 

 

Action:

 

1. Check if the encoder strip is clean and unbent.

Clean and straight:

 

                

 

 

Dirty and bent:

 

            

         

 

 

If dirty, gently clean off any stains with a damp cloth. 

 

2. Go to the "start" screen:

Tap the settings button() at the bottom of the screen, then tap "Update".

 

 

Tap "CHECK AGAIN" 3-4 times until you see the "DONE" button:

 

3. Turn off and back on:

Press the power button until the white light turns off.

 

 

 

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.

 

Ripples Care Center Agent - Tap here.