Stripes or lines in your print: pod or machine?

Stripes or lines in your print can come from the sensors, the pod, or the way the pod was dipped. Follow these steps in order. They fix most cases.

Step 1: Clean the sensors and print area

Run Daily Maintenance and clean the sensors as described in Ripple Maker II - Daily Maintenance. See also How to clean Ripple Maker II/Pro sensors.

Step 2: Re-dip the pod

Remove the pod, dip it in hot water for 45 seconds, and make sure it is seated properly. Pod handling is covered in Ripple Maker II - How to Replace Pod? and Ripple Maker II Pro - How to Replace Pod?.

Step 3: Run a test print

Go to Menu > Maintenance > Test Print and compare the result with the examples in the Print Quality Troubleshooting Guide.

Is it the pod or the machine?

• If other pods print well on the same machine, the pod may be faulty.
• If every pod shows the same lines, the issue is more likely the machine or sensors.

Still seeing stripes? Contact support

To help us check whether a replacement is needed, please send:

• The Ripple Maker's serial number (how to find it)
• Your order number and the date the pod was opened
• Clear photos of the pod from all angles, and a photo of the test print
• Whether any error message appears on screen
• Whether other pods work fine on the same machine

Contact options are listed on the Contact Ripples page.