Ripple Maker II & Pro – Print Quality Troubleshooting Guide

Not happy with how your print looks? This guide shows you how to run a test print, work out what is going wrong, and fix the most common print quality problems on your Ripple Maker II / Pro.

Step 1: Run a test print

A test print on paper lets you check the machine's output without wasting a drink.

1. Go to the menu.
   
2. Tap Maintenance.
   
3. Place a piece of regular printer paper in the machine and tap Start Test Print.
   

Prefer to watch? Here is a short video walkthrough:

Step 2: Compare your test print to the reference results

Compare your printed test page to the results shown on screen to identify the problem and the recommended fix.

What common print problems look like

Excellent print – this is what you are aiming for.

Unrecognizable image

Distorted image

Bad canvas

Lines or stripes in the print

Light printing

Step 3: Fix the most common issues

Poor results in general

• Run Daily Maintenance and try printing again. This often solves the problem. See Ripple Maker II – Daily Maintenance.
• Watch the print quality improvement video:

Lines or stripes in the print

What to do:

1. Clean the sensors and the print area (see How to clean Ripple Maker II/Pro sensors).
2. Re-dip the pod and make sure it is seated properly.
3. Run another test print.

If the stripes remain, see Stripes or lines in your print: pod or machine? for what to send us.

Image printed off-center

Symptom: the image is not printed in the center of the drink.

What to do:

1. Check that the mat is facing you properly.
2. Make sure the cup is in the middle of the mat.
3. Run Daily Maintenance (this resets the pod house homing).
4. Check that your software version is above 1.3.
5. Gently move the pod by hand into the front right corner, as far as it will go.

Still not right?

If none of the steps above solved the issue, please reach out to our support team. You can find all the ways to contact us on the Contact Ripples page.

Thank you and happy printing!