Ripple Maker II/Pro - Can't connect to the internet – DrinkRipples

Have issues connecting your Ripple Maker to Wi-Fi or other Internet networks?

First thing first, check your internet connection in the Ripple Maker User Interface.

1. Just click on the hamburger menu (the 3 lines)

2. Click On "Settings"

3. Move to "CONNECTIVITY - Network Configuration (The 3rd option) and click on the "Network Check"

If you get a message that your Ripple Maker is connected to the internet you are all set and you can continue happily printing.

But if your Ripple Maker is not connected successfully you will see the message below

Symptom:

The Ripple Maker II/Pro doesn't connect to the Ripples Servers

Action:

1) Connect to a Mobile Hotspot

if it's connecting, then you need to Open Ports on your server in order to connect to your local internet

2) Open Ports

Address your network manager at your entity to open new ports to the Ripple Maker II.
To ensure the proper operation of Ripple Maker II, internet connectivity needs to be enabled between the Ripple Maker II and Ripples cloud services.
The Ripple Maker II supports both fixed ETHERNET connections using standard 100M/1000M RJ45 cable or wireless connectivity using a 2.4G / 5G WIFI connection.
The IP address should be assigned by the local router with DHCP or for the fixed connection there is also an option to configure a fixed IPv4 address.
Ripple Maker II will communicate with the following servers over secured HTTPS protocol:
- *.drinkripples.com
- *.coffeeripples.com
- *.coffeeripplescn.com (for locations in China only)
- *.cloudinary.com
- *.azurewebsites.net
- *.locize.io
“For remote support, Ripple Maker II will access *.drinkripples.com over port 2022. The traffic is over SSL”
In addition, Ripple Maker II will access *.papertrailapp.com over port: 46460.
The Internet health check is done by accessing google service: http://clients3.google.com/generate_204

3) Captive portal

Ask your IT specialist to open a mac address for the Ripple Maker II
You can find the mac address in Menu-settings - connectivity screen in the Ripple Maker

Ripple Maker II/Pro - Can't connect to the internet