Support options with and without an active plan

Your support options depend on whether your Ripple Maker has an active Support & Warranty plan.

With the Advanced 24/7 Support & Warranty Plan

• Support by phone, text, WhatsApp, live chat and email
• Guaranteed response time of up to 30 minutes
• Hardware warranty with advanced machine replacement
• Repair shipment covered by Ripples

Without an active plan

• Limited support by email only at support@drinkripples.com
• Response within 24 hours
• Hardware warranty is not included, and repair shipment is covered by the customer

Good to know

• Your first year of support and warranty is included with your Ripple Maker.
• The plan is $250 per year per Ripple Maker (price shown in US dollars and may vary by currency). Plans are renewed separately for each Ripple Maker.
• The warranty can't be purchased on its own. It's part of the Support & Warranty plan.
• If your warranty has expired, you can still add the plan, but a short process with our support team is required before it becomes active.
• View the available plans and renew here: Ripple service plans.
• To check which plan your machine has, contact us with its serial number (how to find it).

For all contact options, see Contact Ripples.