Event Internet/Captive Portal

Event venue WiFi can be inconsistent. Their signals are typically weak and crowded. The first thing to do if having trouble connecting to WiFi is to simply turn the Ripple Maker off/on. This forces the Ripple Maker and WiFi to cut their communication and start over. Most of the time this is enough for them to connect. Also, as an FYI, the Ripple Maker only connects to 2.4 GHz wireless frequency.

Here is a link to basic WiFi connecting procedures for the Ripple Maker

https://support.drinkripples.com/hc/en-us/articles/360004491651-Connect-the-Ripple-Maker-to-Internet

 Many hotels and other venues that provide guest networks that use a security feature called a Captive Portal. This, basically, lets people connect to the WiFi, but limits full access until a verification page is viewed and possibly a code entered.

How you know it is a captive portal: ​​

1.  Ripple Maker WiFi settings say "connected".
2. Ripple Maker GPS coordinates are set to the current address.
3. The mobile app is not showing your location.

You can then go to SETTINGS>ADVANCED> BROWSER ... if it is a captive portal a verification page should load. Once this page is addressed, closeout and reopen the mobile app. The mobile app should display your location.

A good test is a mobile hotspot. If the Ripple Maker can connect to a hotspot, you will know it is the WiFi network that is causing the issue. If the Ripple Maker WiFi dongle is operational (below) and you can see the WiFi networks in the Ripple Maker WiFI settings, the machine is working as intended. This means that any failure to connect is coming from the WiFi networks.

Please be sure to check the WiFi dongle on the back of the Ripple Maker. Flashing blue means it is capable of receiving a WiFi signal. If it is not flashing, turn the Ripple Maker off, remove the dongle, put the dongle back in, turn the Ripple Maker back on. Many times this will reactivate the dongle and allow the WiFi to connect.