This article describes how to troubleshoot Errors 7,8 & 18.

 

Symptoms:

Unknown internal printer error 7:

 

Unknown internal printer error 8:

 

 

 

Unknown internal printer error 18:

 

 

 

Action:

 

1. Open the Ripple Maker as shown below:

 

 

 

Make sure nothing is interfering the printing process.

Could be:

• Dried coffee/milk/beer (manually move the pod all the way to the front and all the way to the back to make sure it can move smoothly).
• Any other foreign object.

 Clean:                                                        Dirty:

      

 

 

2. Turn off and back on:

Press the power button until the white light turns off.

 

3. Make sure your Ripple Maker isn't moving in a robotic way / stop in the middle of the printing process:

Encoder issues. 

 If you are a Zendesk agent, please click here.

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.