This article describes how to troubleshoot 1 stripe in the same place.

Symptom:

Action:

1. Open the back door of the Ripple Maker, remove the metal piece blocking the Y-axis from moving:

Example of a piece of metal:

Make sure nothing else is blocking the Y-axis from moving.

How the backboard should look:

2. Turn off and back on:

Press the power button until the white light turns off.

If the problem persists please contact Ripples' support- Support@Drinkripples.com or call your local support number.